FAQs

What is Physiotherapy?

Physiotherapy is a well recognised and safe treatment for muscular skeletal problems including back pain, whiplash and joint or muscle problems. It involves detailed assessment, diagnosis and treatment. The treatment will consist of hands on eg manipulation or massage, possibly electrotherapy and exercises and advice. Acupuncture may also be used, if appropriate.

What shall I wear?

The physiotherapist will need to see the area that is the problem and also the surrounding area, for example if your knee is the problem, we will need to see the whole leg and perhaps the back too. You can bring a vest or shorts if you prefer, you also be accompanied if you prefer.

How many treatments will I need?

This depends, and an estimate will be given to you when the physiotherapist has fully assessed you. If your problem is not getting better in three or four sessions, the physiotherapist will refer you back to your GP.

Do I need to see my GP first?

No. However, if you have medical insurance, they insist that you are seen by your GP first. At the end of treatment, your GP will receive a letter from us unless you ask us not to.

Do you treat children?

Yes!

Children under 14yrs of age; in order to ensure understanding of consent and treatment it is requested that the child be accompanied by a parent or guardian for assessment and treatment at all times.
Young adults between 14yrs and 16yrs; in order to ensure understanding of consent and treatment it is requested that a parent or guardian be present for initial assessment and may be required to be present during continued treatment sessions.
A 14yr to 16yr old may attend unaccompanied for treatments if this has been agreed between the therapist/parent or guardian and young adult.
At 16yrs to 18yrs of age it is possible to consent to be assessed and treated in the same way as an adult but the therapist may request a parent or guardian to be present at initial assessment or request them to attend a treatment session if there are concerns regarding clinical care.

How do I pay?

If you are covered by private medical insurance, just bring your policy and authorisation numbers and we will bill them directly. Otherwise, treatment is payable by card or cash.

What if I need to cancel?

We ask that 24 hours’ notice is given if you need to cancel, otherwise a charge may be made. There will, of course be no charge if you have Covid-19 symptoms or need to self-isolate